At Mobility Hub, we strive to ensure your satisfaction with every purchase. If you need to return a product or request a refund, please review our policy below.
1. Return Eligibility
- Timeframe: You may return most items within 30 days of receiving your order.
- Condition: Items must be returned in their original, unused, and undamaged condition, including all packaging, accessories, and manuals.
2. How to Initiate a Return
- Contact Us: To start a return, please contact our customer service team at support@mobilityhubstore.com. Provide your order number and reason for the return.
- Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions. Please include this number with your return package.
3. Shipping and Handling
- Return Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
- Packaging: Please securely package the item to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
4. Refunds
- Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds typically take 7-10 business days to appear on your original payment method.
- Restocking Fees: We do not charge restocking fees, unless specified otherwise in the product listing.
- Partial Refunds: If an item is returned in a condition other than its original state, we may issue a partial refund.
5. Exchanges
- Product Exchange: If you would like to exchange an item, please return the original item and place a new order for the replacement. We do not process direct exchanges.
6. Defective or Incorrect Items
- Report Issues: If you receive a defective or incorrect item, contact us within 7 days of receipt. We will provide instructions for returning the item at no cost to you, and arrange for a replacement or issue a refund.
7. Final Sale Items
- Non-Returnable Items: Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns or refunds.
8. Contact Us
For any questions or assistance regarding returns and refunds, please reach out to our customer service team:
Mobility Hub
Email: support@mobilityhubstore.com
We appreciate your business and are here to help ensure a smooth and satisfactory shopping experience. Thank you for choosing Mobility Hub!